Customer Service

Using the website
How do I add to the shopping cart?
How do I know my item has been added to the shopping cart?
How do I get to the checkout?
How do I edit my items?
How do I check the shipping cost on my items?
Do you have a Wishlist?
Order Status
How do I know my order has been received?
How do I track my order?
My order never arrived.
An item is missing from my shipment. 
When will my backorder arrive?
My Account
How do I create an account?
I forgot my password.
Shipping and Payment
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
Guarantees
Price
Privacy Policy
Security

Pricing and Billing
What currency are your prices in?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit card be charged?

Buyer's Guide
How do I find my product?
Additional Support
How do I contact you?


How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.
-
Top-

How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in right hand column of the store or the link to "View Cart" in the top menu navigation bar. Your items will be listed in the basket, you can remove items from the cart or update quantities in the cart on the View Cart page
-
Top-

How do I get to the checkout?
First locate the shopping cart basket in the right hand side column of the online store or the link to "View Cart" in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.
-
Top-

How do I edit my items?
First locate the shopping cart basket in the right hand column of the online store or the link to "View Cart" in the top menu navigation bar.
-
Top-

How do I check the shipping cost on my items?
Postage is calculated at Australia Post rates plus a handling fee of $ 2.20

The shipping costs will be added to your order total before we process payment.

If you would like to know the exact cost of shipping prior to placing your order feel free to contact us for a quote.
-
Top
-

Do you have a Wishlist?
Our store does not maintain a separate Wishlist but, if you are logged in to your account then any items you add to your Shopping Cart will be remembered for the next time you visit the store, even if you don't go ahead with your order today. Find out about setting up an account
here
-Top-

How do I know my order has been received?
Once an order is received to the site owners administration, you will receive an order confirmation email to the address you entered during the sites secure checkout.
-
Top-

How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "Order Tracking" section via the link on the top menu navigation bar.
-
Top-

My order never arrived
Please contact the site owner via the "
contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.
-
Top
-

An item is missing from my shipment.
Please contact the site owner via the "
contact us" page if your order is incomplete or incorrect.
-
Top
-

When will my backorder arrive?
Your item will be received within the time frame recommended on the product page of the item when it was purchased. If the item is later than expected, please contact the site owner via the "
contact us" page.
-
Top
-

How do I create an account?
In the right side column of the online store you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.
-
Top-

I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you.
-
Top-

Do you ship to my country?
We currently only ship to Australia and New Zealand.
-
Top-

What are my payment choices?
Visa and Mastercard are preferred.

Personal Cheque. Your order will not be processed until we have received your cheque and the funds have cleared in our account.

Money Order from your Australian Post Office in Australian dollars.

You can call us to let us know your credit card information after submitting your order.
-
Top-

When will my order ship and what are my shipping charges?
If your order's items are in stock they will be shipped within 2 business days.

Postage is calculated at Australia Post rates plus a handling fee of $ 2.20

The shipping costs will be added to your order total before we process payment.

If you would like to know the exact cost of shipping prior to placing your order feel free to contact us for a quote.
-
Top-

Price
All prices shopping cart are guaranteed to be fair and accurate in our industry market. All prices are in Australian Dollars and include GST. For overseas orders the GST will not apply on goods or freight. Prices are subject to change without notice as new stock arrives.
-
Top-

Privacy Policy
We will not sell, share, or rent this information to others. This site collects information from our users at several different points on our website.
-
Top-

Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears on your browser page ( the location of the padlock varies from browser to browser)
-
Top-

What currency are your prices in?.
All prices on Mosman Needlecraft’s website are in Australian Dollars and include GST. For orders sent to New Zealand, the GST will be subtracted from the order total prior to the processing of the order.
A currency converter is available in the right hand column to help you estimate your NZ currency costs. Please note the currency converter only gives an approximate guideline. Your final costs will be at the rates imposed by our bank when processing your payment
-
Top-

I have a question on my charges.
Please contact us via the "
contact us" page if you have any questions regarding your order.
-
Top
-

I need a copy of my receipt/invoice
If your invoice receipt has not been received, please contact us via the "
contact us" page to have one sent directly to you.
-
Top
-

When will my credit card be charged?
Your credit card is charged when we process your order . We aim to process all orders within 48 hours..
-
Top-

How do I find my product?
There are two ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords.
-
Top-

How do I contact you?
The "
contact us" page has our postal address, telephone number and email address.
-
Top-

Shopping Cart
Your basket is empty
Members
Please click here to sign in or register.
Newsletter Signup
* indicates required
Currency Converter
Currency

© Mosman Needlecraft
Site by Anderson Web Design